A service adds another way

Fictional service notes: 2010—counter enquiries; 2020—counter and email enquiries. Make a “stayed/added/not told” three-pocket display. Identify a supported continuity and change under the same enquiries heading. Missing reply times/costs remain unknown. No email is sent, private email address collected or website account used. A reader's understanding can be checked privately against the notes.

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Grown-up help

Choose one useful part. Retain the actual source/fiction label and what it does not tell us. Access can include neutral reading, sign/AAC, broad labels, dictation or directed hands. Local real-source checking.